Kung minsan, kung sino ang amo siya pang ugaling alipin.

Mga Tauhan:

Nicole Rossi - isang call center agent. Magaling pero antukin.

Vade Zane - Ang may-ari ng kumpanya, makulit at wala sa katinuan. Tila naka-ecstacy.

Gina Lopez - supervisor na Level 2.

Yummy - sa isang natatanging papel

Lugar:

Isang call center na nasa ika-31 palapag.

Isang nakakaantok na umaga ...

Si Nicole Rossi matapos mag-standard greeting sa "caller."

Vade: Great, let me ask you a question, this is just simple, I work with Spacecom and I'm just checking on something ... when you sell the lifetime warranty, what kind of bonus do you get?

Nicole: (wala sa sarili) what do you mean bonus?

Vade: How much do they pay you when you sell that? You earn an extra bonus for selling that?

Nicole: No sir, we don't have.

Vade: ... I'm the owner of Spacecom ... I own the company, do you understand? you understand, yes or no?

Nicole: Yes, i understand ...

Vade: So, when you sell ah because i have an agreement with SP how much they should pay you ... and i want to make sure that you are getting it, so you don't get paid if you sell this $49 plan?

Nicole: No sir, we don't ... i'm not sure if we do have incentives regarding that although we do receive ah ...like spiff or extra bonus on that but.. i'm not sure ...

Vade: What do you mean you're not sure, you don't know?

Nicole: uhum ...

Vade: Okay, well you should know, they said they told you.

Nicole: Uhuh ...

Vade: How much do you earn if you sell ... if you just do a sale?

Nicole: Ahm, it's ah ... I'm not sure, it's around ... i think ... let me just check ...

Vade: Are you there?

Nicole (hindi na nakayanan): Can I put you on hold for a couple of seconds?

Vade: Sure!

Kinausap na ni Nicole Rossi ang Sup on duty. Binalikan si Vade.

Nicole: Hello sir. yes, ah well ... unfortunately we are not able to ... I won't be able to give you any information regarding that.

Vade: (imbiyerna na) Okay, I own ... I am the owner of Spacecom, I own the company ... you work for me ... do you understand? I pay you guys. so I'm asking you, were you get paid?

Nicole (nagising na ... yes, the whole time na kausap nya si Vade tulog pala siya): Okay, can I have your first and last name?

Vade: Sure, my name is Vade Zane ... I work with Yummy , I work with everybody at your office, you name them ...

Nicole: Your last name, sir? (Nicole, sinabi na nya!)

Vade: Sure, Zane ... Z-A-N-E ...

Nicole: Okay, ... now, can i put you on hold again for a couple of second?

Vade: (buraot na) Well I'm asking you, I called you to tell me what you get paid ...

Nicole: But sir, we won't be able ... i won't be able to tell you that ...

Vade: Why?

Nicole: Because we're not allowed to tell anyone ...

Vade: I'm asking you, I own the company, i'm telling you to tell me, do u understand, okay ... so i wanna know ...

Nicole: Ahm, what I do know is that we have ahm, we get incentives and spiffs ... (tagalugin mo na!)

Vade: Okay, how much do you get paid when you sell 1 system?

Nicole: 1 system?

Vade: Yeah, when you sell the DTV system,what's your commission?

Nicole: Uh-huh ...but ... Ah, we won't be ... I won't be able to tell you that, sir (umamin ka na!)

Vade: Well, who's the supervisor on the floor right now?

Nicole: Ah ... if you want to talk to a supervisor ...

Vade: Who's the supervisor on the floor?

Nicole: Ah, it's Gina Lopez ...

Vade: Okay, let me talk to Gina ...

Hold uli ang Nicole, tinawag si Choleng ...

GL: Hello ...

Vade: Yeah

GL: This is Gina Lopez, how may I help you? (haneeep!)

Vade: ah, hold on one second ...

Tingnan mo 'to, tinawag ako tapos nakipag-usap sa iba!

Pagbalik...

Vade: Gina, listen, how much does the sales rep receive in commission when they sell 1 system?

GL: Well, actually, it's according to your agreement with ... with ... our manager ...

Vade: Well, what's our agreement? (abaaaah ... nanghuhuli!) They should know when they get paid ..

GL: Actually, Vade, the reason why we are instructing our agents not to, you know, talk about incentives is because we don't want to give our customers the impression that we are working on commission basis.

Vade: Well, here's my ... here's my ... I mean ... I (uy, tongue-tied!) ... you work for me, I pay you every week. I am telling you to tell your reps when I call they answer any questions I want to ask them.

GL: Well, Vade, you have to understand, we have ... you know prank callers, customers who are claiming ...

Vade: Well, I'll give a code word ... i'll give a code word... okay, may name is Vade Zane, okay, and I own Spacecom, I am the owner ... I am asking you, you ask one of the reps what they get paid when they do one sale and i want an answer right now.

Silence (nag-iisip)

GL: Okay, I'm actually ... you know, as a supervisor I'm more versed on the operations side of the ...

Vade: Okay, I don't want any excuses, I want you to ask a rep what he gets paid and I want you to tell me that answer ...

GL: You know what Vade, ahm, I'm not in the position really to talk about incentives ... but ... ah ... what I can do ...

Vade: ... I want the rep to tell me ... listen to me, I want the representative to tell me what they get paid for a sale, I want to know the answer back.

GL: Alright ... What I'm going to do ... actually ... since ... (pagsalitain mo akoh!)

Vade: No ... No ... Lean over and ask somebody and tell me ... (abah!)

GL: Hang on, Sir ... (talks to Yummy) Hello, Vade ... I will be transferring you to our manager, okay, so you can discuss better about this so that the agent can attend to other calls also.

Vade: Who's your manager?

GL: Yummy ... I'll be transferring you to Yummy, okay? alright? Hang on, Sir

Vade: Okay

Namputsa, alam kaya niya ang mga salitang professionalism, business ethics at SOX???

Binalibag Ni Choleng ng 8:49 AM at 0 Nagdilim ang Paningin